Frequently asked questions

Your monthly subscription fee provides the following.

• Website hosting
• Access to the full suite of tools
• New features as they are released
• Unlimited administrator accounts
• Unlimited UK-based support
• Security updates
• No annual commitment

Payments are handled through our partner integration with GoCardless and Stripe. White Fuse charges a 1% fee on all transactions and GoCardless and Stripe charge their own fees as well.

Payment is monthly by Direct Debit. There are no annual contracts so you can cancel anytime. All your content and data remains yours and you can take it elsewhere at any time if you want to switch to a different platform.

Our expert UK-based support team will answer technical or strategic questions about using the software. There's no limit to the number of questions you can ask and we aim to respond to each question within a few hours.

White Fuse is easy and intuitive to use and most customers manage to get started using the built-in guidance and help centre. If needed we can provide additional strategic input to help you understand and configure the software.

If you have lots of website content that you want to transfer to your new White Fuse website we can provide a quote to migrate, structure and format this content for you.

In addition to our help centre and unlimited email access to our support team, we offer paid remote training sessions if you prefer dedicated face-to-face guidance.

We will help you import existing contacts such as members, donors or email subscribers. There may be a charge for this depending on the quantity and complexity of your data.

We offer a range of tools to make compliance with data protection legislation easy. These include allowing your contacts to manage their own communication preferences. For more information read our blog post with general guidance on GDPR and our Data Processing Terms.

To ensure that your data is safe and secure it is hosted within the EU on a highly scalable hosting infrastructure. A range of automated tests, checks and backups ensure reliability and the cloud-based nature of the product ensures that you are always using the very latest version of the software.