Frequently asked questions

  • What's included in the monthly fee?

    Your monthly subscription fee provides the following:

    • Website hosting
    • Access to the full suite of tools
    • New features as they are released
    • Unlimited administrator accounts
    • Unlimited UK-based support
    • Security updates
    • No annual commitment
  • Is there a setup fee?

    Yes. We charge a one-time setup fee of £250+VAT to all new customers. This includes a range of things to help you get started quickly and efficiently. See what's included.

  • What are the transaction fees?

    Payments are handled through our partner integration with GoCardless and Stripe. White Fuse charges a 1% fee +VAT on all Stripe transactions. GoCardless and Stripe charge their own fees as well.

  • How do I import contacts?

    We provide a template and dedicated videos walking you through the process of importing your existing contacts. We provide all the support you need to import your contacts as part of the mandatory setup fee.

  • Which currencies are supported?

    You can set your system currency to any of the following:

    • £ GBP (default)
    • $ USD
    • € EUR

    Whatever your system currency, you can receive payments from anywhere in the world due to our powerful integration with Stripe.

    When you start a free trial the system currency is set to £ GBP by default. If you need to change this please email us at support@whitefuse.com.

  • Can we keep our current website?

    Yes, you can keep your current website if you prefer.

    White Fuse provides all the tools you need to build your main public website and using these tools provides members with a fluid and integrated experience with all member content held on the main website.

    However, if you need to keep your current website for some reason you can use White Fuse to build a separate membership website and then point members from your main website to the membership website at appropriate points such as to join, book events or submit feedback forms.

  • What is the ongoing contractual commitment?

    Payment is monthly by Direct Debit. There are no annual contracts so you can cancel anytime. All your content and data remain yours and you can take it elsewhere at any time if you want to switch to a different platform.

  • What does unlimited support cover?

    Our expert UK-based support team will answer technical or strategic questions about using the software. There's no limit to the number of questions you can ask and we aim to respond to each question within a few hours.

  • Can I have help getting started?

    Yes, we provide a mandatory configuration service for £250+VAT that all new customers pay. We will give you as much help as you need to get started, import your contacts and launch your membership site.

  • Can I have training?

    We offer a comprehensive help centre that includes lots of useful written guides and training videos. You will also get unlimited access to our support team via email. We also offer paid remote training sessions if you prefer dedicated face-to-face guidance.

  • Will we be GDPR compliant?

    We offer a range of tools to make compliance with data protection legislation easy. These include allowing your contacts to manage their own communication preferences. For more information read our blog post with general guidance on GDPR and our Data Processing Terms.

  • Will our data be safe?

    To ensure that your data is safe and secure it is hosted within the EU on a highly scalable hosting infrastructure. A range of automated tests, checks and backups ensure reliability and the cloud-based nature of the product ensures that you are always using the very latest version of the software. 


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